Guest to Guest Review July 2016

Click here to read the updated 2017 review of Guest to Guest

Review updated July 2016

guesttoguest.comGuestToGuest

Founded in 2011

Free, with charge for add on services including verification and security deposits.

Single founder, created by 22 families from around the world

English, French, Spanish, Italian, Portuguese, German

235,000 listings 

Listings by region:

  • Asia: 5052
  • North America: 27,972
  • South America: 46,343
  • Europe: 154,512
  • Africa: 21,329
  • Australia & New Zealand: 1771

The growth of Guest to Guest in the past year is truly astounding. They have doubled in size and have far and away the most members of any home exchange network. This is organic growth, not acquisitions. It’s worth noting that because membership is free the listings on GTG never expire, so while the overall number of listings on this site is very large, the proportion of inactive listings will be much greater than on paid home exchange websites. Nonetheless, even just looking at active listings Guest to Guest is one of the biggest networks out there. And their geographic diversity, especially in South America and Africa, is impressive.

In June, just as I was working on this review Guest to Guest announced their first big acquisition: Trampolinn. They had a points-based swap system and so are a good fit for Guest to Guest. In other news, in the past year they’ve also introduced mobile apps on both android and iOS.

Searching: Searches start with typing in a location and optionally entering the number of travelers and travel dates. The searches return the home profiles that meet your criteria with a map with pins for each listing. These search results are sorted by the relative activity and verification status of the members, which roughly translates into the likelihood that you will get a response to your request. Additional filters can be added including desired dates matching availability on the host’s calendar, reverse searches to look for people who want to swap to your area, and desired features of the home.

Listings: Search results return listings with just a picture and response rate so you have to click into each one to see the details. I recommend using the response rate to decide which ones to look at: that really is a good indication of whether someone is actively using this home exchange site. I’d prefer to see some more details within the thumbnail to help me decide which ones to look more closely at.

Individual listing details include a lot of information about each property in a readable format. My only criticism here is that it would be nice to have summary information on the owners (family size and number of kids) on the initial page in case you’re looking for a reciprocal swap and not planning to use swap points. Listings do indicate whether you have already contacted a member.

This site offers the following variations on house swapping:

  • simultaneous or non-simultaneous house swap – this is the traditional model where two parties swap houses for an agreed upon set of dates. Non-simultaneous works best with second homes, but is also useful for people going on vacation and leaving their home empty. In this case each party picks different dates for the swap.
  • guestpoints – earn points by letting people stay in your house when you will be away, and redeem points to stay in other people’s homes

Guest to Guest sells itself as a social network for people who want to exchange their homes during vacation. This site gives away guestpoints for setting up your account, referring friends, and becoming a verified member. While this ends up with more points out there than available properties, the business model works because of their high volume of listings and the fact that everyone won’t be trying to redeem points at the same time. By offering to verify members (for a fee) and to hold a security deposit (for a fee) they help users feel comfortable letting strangers stay in their homes. In reality a minority of members pay to get verified.

Primarily you earn guestpoints by letting people stay in your home. Average properties charge anywhere from 30 to 100 points a night. The rate is suggested by Guest to Guest based on information you enter about your house, but this can be modified by the user up or down from the suggested amount.

Guest to Guest does allow people to purchase GuestPoints but they make it impossible to use their site just for rentals by limiting this purchase to no more than 50% of the points required for a swap: The first 20% of the total GuestPoints needed costs 10 cents per GP. For the remaining GuestPoints needed the cost is 1 euro per GP.

Site design: Modern look and feel with good responsiveness.

Additional features: The email facility is functional and reasonably well organized. They have some built in translation tools to try to display messages in the primary language of each user, but I have noticed it sometimes defaults to the wrong language. Each message is displayed with details of the person’s home, a picture if available, and requested swap dates, which is very helpful.

Guest to Guest now offers two forms of insurance: a deposit and an insurance policy. Owners can set the required deposit and decide if a policy will be required or not. Both of these must be paid for by the guest. For the deposit a 3.5% fee is collected by GTG and the remainder of the deposit is returned to the guest if no claim is filed.

In addition, this past year Guest to Guest introduced optional travel medical insurance, the first home exchange network to provide this service.

Overall I’ve had some good success using Guest to Guest to find swaps when I need lodging for only a short period of time and so am unlikely to find a simultaneous exchange. For instance, while traveling in Spain we were in some towns for just 3 days, and points are a great option for this. However, the large number of members on this site doesn’t seem to increase the probability I’ll get a response. This may be a problem with offering free membership and therefore ending up with lots of people signing up who aren’t really very interested in  home exchange. But using the response rate filter has helped make my searches much more efficient.

Read my interview with the founder of Guest to Guest for more information about GtG.

 

3 Comments

  1. This is a complete disaster of a shared economy business. Their website is impossible to navigate and half of the posts are inactive. Hosts don’t reply on time and if they do, they ask you to pay for ‘additional’ services, such as cleaning, leaving the key with somebody, anything to just get few more euros out of you. The worst is that I was staying at an apartment that had a video camera taping me. When I confronted the business and the hosts about it I was asked to leave. GuestToGuest didn’t do nothing to find another accommodation, and they sided with the host on this issue. When I inquired about getting a reimbursement for the two night of hotel charges, I was told the insurance doesn’t cover that because it wasn’t due to a death in the family. What does it matter the reason why the host cancels? Whatever you do don’t use this service unless you plan on having a ruined vacation. Completely unethical host as well as service people. Shame!

    • dawnzerly

      August 7, 2017 at 3:59 pm

      Gorilla, it sounds like you are using this website to pay for lodging? Otherwise I don’t understand your comment about getting a few more euros since this network is about trading points for lodging or swaping homes simultaneously. There shouldn’t be money changing hands at all. I’ve used it a lot and never had anyone ask me for money. Your experience with the video camera sounds awful and I’m surprised GuesttoGuest didn’t try to help if the host cancelled on you.

      Though your story about the insurance sounds odd since a death in the family is not required for that to be invoked. I have a hard time believing that’s the reason they gave for not covering your expenses. I read through their policies and they should cover far more than just death in the family.

  2. I am very sorry that you feel so unsatisfied with the GuesttoGuest service. You bring up many different points in your message, and I will try to address each one.

    Regarding your experience with the navigation on the site, we would be happy to take any feedback you may have.

    GuesttoGuest is a peer-to-peer home exchange company which connects individuals who wish to exchange their homes. Subscription on our site is free and there are a number of paying services that are offered which are optional, such as the deposit and insurance. A minority of our members do ask for a small amount, typically 30€ or less, to cover their cleaning costs. Any such amount should be discussed and agreed upon between guest and host.

    After we were informed about your situation, we immediately contacted the host and clarified everything with him. It was verified that the device was not a camera and was in fact a movement detector. The use of this device was explained in detail in the welcome guide (including instructions on how to disable the device) which was left by the host for guests in his home.
    Following this situation, all of the fees relating to the exchange have been already refunded to you and the GuestPoints returned.

    All cases on GuesttoGuest are managed on a personal basis by our team and we strive to provide the best service possible to all of our members.

    We remain at your disposal should you wish to discuss further by phone or email.

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